WatchDox enables enterprises to securely share and collaborate their sensitive data.
As part of a small UX team, I defined and designed a new experience for an existing product. This included new UI’s and behavior for Web, PC, Mac, Android and iOS. Due to everyone’s efforts, WatchDox was purchased by Blackberry in 2015.
When I joined Watchdox, it had been around for several years and had a strong customer base. While technically
the product was working good, it had been planned and designed by engineers, the user experience was clumsy and
very hard to comprehend. Managing large numbers of files is not an easy task, especially on an organizational level
with many people using these files. Add to that a wide variety of security features and suddenly file sharing becomes
far from intuitive.
Since our clients used a wide variety of devices, we had to make sure to support this. In order to assure security, we developed native applications for Web, Mac, PC, iOS, and Android. Creating a similar experience while using native UI components on so many different devices is not an easy task. Recognizing when to use native elements or when to override these to create a homogeneous experience was one of the many challenges we faced.
The most obvious task, when I joined, was to create an intuitive user interface and to simplify the user experience of the product.
Looking at the complexity of the security features it became obvious that something was not working well. Since security was
our flagship feature, I knew that that would need good research and immediate attention.
Since the product had a large userbase, transitioning them to a complete new experience was something that we could not take lightly as well. Therefore, a smooth onboarding was set as an additional prime goal.
INTRODUCING GROUPS AND WORKSPACES
Groups allow users to create a managed collection of people with specific security permissions. Files are saved in workspaces. By providing workspaces access to specific groups, managing secured file sharing becomes an easy task.
TEMPLATING SECURITY SETTINGS
The original product allowed numerous permutations of all the security options. While this allowed many options, the UX was far from good. Research showed that most usage would be covered by 3 pre-defined security templates. The more advanced user has the option to create a custom template.
FIRST TIME USER EXPERIENCE
A clear tour provided an easy onboarding experience for both existing customers and new users.
The improved product was defined, designed, and developed for multiple platforms: Web, PC, Mac, iOS, and Android.
Each platform had a dedicated application with native UI elements.
The improved user experience was tested by a leading US-based consulting firm and received a very high score. After the release, the UX team joined forces with the product and marketing teams, ensuring growth of the company's market. Eventually, the company and its assets were purchased by Blackberry.
I can only share a limited number of screens from this product.